Help with Why Not

Most asked

• My Garmin run is not showing up›
• My run shows 0.00, with no distance›
• The coach said nothing on my easy run›
• My race date says estimated date›
• What I keep without a membership›

Browse

• GGetting started8›
• YYour runs and Apple Health5›
• TThe coach, voice and pace alerts3›
• YYour plan8›
• UUnits2›
• MMembership and the free tier3›
• AApple Watch3›
• NNotifications and connected apps2›

Getting started

8 answers

• Your coach in your pocket›
• Apple Health is how your runs show up›
• No Apple Watch: use your Garmin›
• Two ways to run›
• Your plan, mapped out›
• Share your wins›
• Put your run on an Instagram story›
• Everything else is here›

Your runs and Apple Health

5 answers

• My Garmin run is not showing up›
• My run shows 0.00, with no distance›
• My Garmin run has no route map›
• The time on my run is different from my watch›
• My interval day shows fewer miles than I ran›

The coach, voice and pace alerts

3 answers

• The coach said nothing on my easy run›
• Buzz only does nothing on my phone run›
• The pace on my wrist jumps when I stop›

Your plan

8 answers

• My time trial has no target pace›
• My race date says estimated date›
• My upcoming workouts changed on their own›
• My plan only shows two weeks›
• I paused my plan and lost days before my race›
• The run before my race says optional›
• Why Not asked whether to keep my goal time›
• My marathon plan keeps suggesting a fourth run›

Units

2 answers

• I switched to kilometres and my trophies changed›
• My watch shows miles but my phone shows kilometres›

Membership and the free tier

3 answers

• What I keep without a membership›
• I subscribed on another phone, or reinstalled›
• When the free trial charges me›

Apple Watch

3 answers

• The Why Not watch app is missing›
• My watch run has not reached my phone›
• There are no voice settings on the watch›

Notifications and connected apps

2 answers

• Why Not asked about notifications only once›
• There is no Connect with Strava button›